Privacy & cookies policy
We care about handling your data well; read more about how we do this here.
Our contact details
Name: Kate Robotham
Address: Unit 9, Cell Project Forest Park Studios, 34 Forest Business Park, London, E10 7FB
Phone Number: 00447963776158
The type of personal information we collect
We currently collect and process the following information:
• If you make a purchase, your name, contact details and delivery address
• If you get in touch via email, your name and email address
• If you agree to our cookies, your IP address and information on the way you have interacted with the website
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To respond to a question you have asked
• To complete an order you have placed
• To complete a service you have requested, e.g. a mailing list you have signed up for
We also receive personal information indirectly from the following sources in the following scenarios:
We use this information in order to understand better how you use the website and how we might be able to improve your experience.
In certain circumstances, we may share your information with external organisations, for example, with delivery companies to ship purchases or with a bank if we need to send you a refund.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:
• Contractual obligation – we are obliged to fulfil our contractual obligations to you, for example, to fulfil an order you have placed or to provide a service or answer a question you have asked.
How we store your personal information
Your information is securely stored in a password-protected email account and on documents saved on a password-protected device.
We keep your email and postal addresses for 10 years. We will then dispose of your information by deleting any records of this information from our email account and business records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk